Warehouse Operative Late Shift

Posted on 04/10/2018 09:00:00

Salary: £18,000 - £22,000
Hours: 40 per week Monday - Friday

Objectives
As part of the Service Department, work under the day to day management of the Service Manager to ensure the efficient running of the Service Department at all times.

Required Skills
  • Excellent customer service skills with previous experience of working within a service environment.
  • Experience of working with automotive hand tools or a proven interest in the automotive industry.
  • Computer literate to include in-house computer packages together with the Microsoft Office suit of packages to include Word / Excel.
  • Excellent telephone & Customer Service skills, ability to deal with all levels of staff & customers with confidence.
  • Team player but able to work on your own initiative.

Main Duties

Returns
Take responsibility for receiving, logging and reporting on all returned items to ensure the item(s) is processed in the correct way and in a timely manner at all times. Check and assess items and determine whether the item should be replaced or credited. Liaise with Accounts Department to ensure all credits are raised as necessary and without delay.
By working with other departments organise and monitor returned products to suppliers, providing analysis of detail where required.

Repairs
Assist the Service Manager to carry out minor repairs to mechanical / electrical items where appropriate.

Packaging
Repackage goods as required and ensure items are returned to stock in line with company procedures.

Administration
Assist the Service Manager to provide such data as is required by other departments to analyse the work of the department.

Work with other departments to resolve all queries efficiently and effectively to ensure customer satisfaction, both internal and external to include telephone, e-mail and verbal communications.

Ensure spreadsheets and other data as required is kept up to date and accurate at all times.

Rolling Stock Take
Work with the Service Manager to ensure the department’s rolling stock take is completed effectively and efficiently as required. Ensure all products are stocked in the correct location and that all locations are accessible & tidy.

Health & Safety
By keeping service area and office tidy, rotation of stock where necessary, removing unwanted / damaged items, ensure H&S legislation and procedures are followed at all times.

To apply, please send us a copy of your CV together with a cover letter to recruitment@toolconnection.co.uk 

Application Form

Download our Application Form

All Application forms should be sent to

HR Manager

The Tool Connection Limited
Kineton Road
Southam
Warwickshire
CV47 0DR

 01926 815000

recruitment@toolconnection.co.uk